Australia’s TSA expands operations in Philippines

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Date Posted: 19 Oct 2016

TSA GROUP, one of Australia’s largest business process outsourcing (BPO) firms, on Wednesday opened its second site in the Philippines, marking its AUD$9-million investment in the country’s BPO industry.

AUS TSA Expansion
The new site — located at the Five ECom Center within the Mall of Asia (MoA) Complex in Pasay City — will create more than 500 jobs, adding to the 1,000 employees at its Philamlife Tower site in Makati City, Daniel Hill-Smith, Group Sales and Service Manager of TSA Group said in an interview yesterday after the site opening.

TSA Philippines handles inbound and outbound sales, customer service, administration and back office activities on behalf of their clients across retail, financial services, insurance, telecommunications and utilities industries in Australia. Employees at the new Five ECom site will also provide support for one of TSA’s major industry partner and Australia’s largest telecommunication and technology company Telstra.“The new TSA site is a solid indication of TSA’s growing presence in the Philippines. Four years ago, TSA started its operations in the Philippines with only 15 employees. Now we are steadily expanding our operations and business portfolio,” Mr. Hill-Smith, added. — Imee Charlee C. Delavin

The completion of the new site marks TSA’s investment of more than AUD$9M to the Philippine BPO industry.

Mr. Hill-Smith noted that its Philippine operation is seeing “very strong growth.” He expects an upward trajectory of the company’s business here with the opening of its second site in the country, adding to the six other sites in Australia.

Luke Kenny, CEO of TSA Group said the opening of the new Five Ecom Center is a testament of TSA’s long-standing commitment in the Philippines and an indication of its success as a company in the Philippine market.

“We are looking forward to continually growing our presence here. The Philippine operations have provided TSA the opportunity to become more competitive in the industries that it serve. We truly appreciate the business environment, the reliable infrastructure and the availability of quality talents,” he said.

TSA’s new site offers facilities that have been developed to encourage productivity, creativity and support the performance of the team, the Australian firm said.

Notable features of the newly-opened location include a 460-seat operational agent capacity, five team huddle areas, over 25 unique one-on-one coaching areas, a themed pantry and lunch area, a game room where non-duty agents can relax and unwind, a table tennis area, boardroom, and its own sleeping quarters.

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